How Do I Hire a Great Office Manager

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I spent some time with a great practice this past week, and the doctor asked me a great question that I thought you might be interested in hearing my answer. This doctor is very productive, he works 5 clinical hours a day, and he wanted to hire a manager to take care of the daily operations of the practice so …

How Do You Keep a Team Highly Motivated, Engaged, and Taking Ownership in the Practice?

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I remember it clearly, the day it felt like the weight of the world was off my shoulders because the weight of my practice shifted. Until this day I felt like everything was on my shoulders, like I was the one pushing the proverbial rock up the mountain. And on this day the sun was shining and it was a …

How Do We Get More Patients To Accept Complex Treatment Plans?

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The key to all of this lies in understanding the patient and what they want. People will find a way to pay for what they want (the key to your financial discussions.) Your case acceptance becomes a lot easier when you are talking to patients about what they want instead of talking to them about care they weren’t aware they …

What Do Reviews Have To Do With Finding More New Patients?

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Do you remember the story of the Dallas bride and groom who launched a social media campaign against their wedding photographer for a dispute on a $125 charge – a campaign that ended up destroying her business?Well, the wedding photographer sued for defamation of character and was awarded 1.08M. I was so happy to finally see the business owner come …