Why You May Have A Capacity Problem (And Don’t Even Know It)

Hygiene Productivity, Hygiene Profitability, Video

<h1>Eliminating Capacity Blockages</h1> Here’s a question for you? Does your practice have a capacity problem or a demand problem? Because you’re dealing with one or the other right now. Most dental practices we work with start out saying they have a demand problem and they think they don’t have enough new patients coming in through the door. You may think …

How to Build a High-Performing Dental Team, Even If They’re Driving You Crazy!

Office Management

Steve Jobs was no dentist.  But, like every dentist, he had a team. Unfortunately, here’s a complaint I hear from too many dentists: “My team is driving me crazy!” How does it happen?  How do things go wrong with our teams? Is the problem with you or them? Well, I have a very easy answer for you, doctor.  The problem …

How To Fill Your Schedule During Coronavirus

Hygiene Productivity, Hygiene Profitability, Video

Transcript   So one of the things that we talk about when it comes to keeping the schedule full (now, granted we know this is a temporary blip for many practices, right?) is because six months ago, many of us were closed.   So we started talking about this in March, the need for schedule forecasting and, trying to fix …

Our Secret To Finding & Hiring Great Team Members

Business of Dentistry, Office Management, Video

One of my first jobs before college was waiting tables at the Cheesecake Factory.    I remember going in prepared for the typical interview but didn’t expect what would happen next.   It was not the typical interview I was had prepared for . But, I must have done well because I got the job!   Fast forward several years …

Tax Strategies To Save Practices Thousands For 2020

Business of Dentistry, Video

Here’s a funny little story I heard. A local bar was so sure that its bartender was the strongest man around that they offered a standing $1000 bet: The bartender would squeeze a lemon until all the juice ran into a glass, and hand the lemon to a patron.   Anyone who could squeeze one more drop of juice out …

How To Increase Your Hygiene $327,808 By Building Massive Value

Hygiene Productivity, Hygiene Profitability, Video

Missing hygiene patients is an untapped goldmine in your practice.   The potential production increase by recovering these missing patients can be in the hundreds of thousands of dollars each year.   The reason I see a lot of missing hygiene patients is because we’re not properly communicating the value to them.    Hygiene needs to focus on building value. …

Key Levers to Increase Your Case Acceptance By 10% Tomorrow

Case Acceptance, Case Acceptance, Video

I started out with a small practice in rural Iowa (check that this is how he says it), and when it was all said and done we were a 21-op practice.    It was during our growth that realized how much one team member can impact the practice – both positively and negatively. In this case, it was a very …

How we get 80% Of Our Patients to Accept Fluoride Treatment

Hygiene Productivity, Office Management, Video

One of the biggest mistakes that hygiene makes is the way they approach treatment.    They automatically dismiss treatments because they make assumptions about the patient.    For example, we think when most insurance doesn’t cover a particular treatment, the patient won’t want it.   I see this all the time when I look at the fluoride acceptance rate.   …

A Foolproof Management Technique to Motivate Team Members To Preform

Business of Dentistry, Clinical Productivity, Office Management, Video

In one of our recent member retreats, a doctor asked me how he can get one of his associate dentists to offer more same-day treatments?   Another asked me what he could do to get their hygiene to offer more sealants?   Motivating team members to do what we ask them is an age-old question and has been studied extensively. …

Should Your Dental Practice Be Opened On Sundays?

Business of Dentistry, Office Management, Video

I get this question asked a lot. Should I be open on Sundays? There are a lot of people who can’t take time off of work (or don’t want to). So offering Sunday’s is convenient (and we know patients love convenience). It could also be considered a competitive advantage if there are few practices opened on Sunday, or maybe you’re …