3 Steps for Incredible Fluoride Case Acceptance

Since the benefits of fluoride are so powerful, make sure every single patient understands it’s value. The key is how you introduce it to them. First, look for verbal cues such as: “How many cavities do I have?” “Bad teeth run in my family” “No matter what I do, I always seem to have a problem.” When they make one … Read More

Navigate To Smoother Sailing In Your Dental Practice, And Your Personal Life

By Dr John Meis, DDS, FAGD, DICOI and Wendy Briggs, RDH Over the years, we have seen many practices struggle to navigate difficult waters. In fact, it seems that lately, there are an alarming number of practices having serious challenges staying on course. Some are facing serious economic challenges. Others are having a struggle to attract New Patients. Your frustrations … Read More

Explode Your Team Case Acceptance!

​ by Wendy Briggs, RDH ​Did you know that 65% of all production completed in the Restorative Department in a dental practice is referred from hygiene? If this is true, I often wonder why so many dentists feel like they could use more help in this area. What tools do you have for aiding you in Case presentation? Are you consistently … Read More

The “Yes Attitude”

Anytime you’re on the phone and you have to answer “no,” that means a patient’s asking for something that you aren’t offering. ” Pay attention to anything your patients repeatedly ask for and that you’re repeatedly saying “no” to. Pay attention to what you’re not delivering and then change your policy to accommodate. There are going to be some policies … Read More

The Single Mother Mindset

Imagine you are a young mother with a couple of kids. You and your husband are just starting out in the world. You both have jobs. Both of you are working hard. You’ve got a house and cars, but you’re stretched very thin (as probably all of us were at some point in our lives). Now imagine that your husband … Read More

The Five C’s Of Emotionally Connected Calls

Of all the mistakes we hear on the phones, the hardest one to measure is how well a team member connects with a patient at an emotional level. Patients, particularly new patients, are hypersensitive to these things. If you aren’t careful, even trained employees can come across as efficient but cold or uncaring. The five “C”s is a framework for … Read More

Having The Right Mindset

Always look at the experience from the perspective of the patient. Make sure their experience is superior in every way. See everything from their point of view and modify what you’re doing accordingly. To paraphrase the most powerful thing we learned from Greg Stanley: Gain a clear understanding of what your patients want when they walk in the door. Then … Read More

Kaizen – Taking Everything Apart and Putting It Back Together Better

Kaizen is a Japanese word that means to take apart and put back together better. Japanese manufacturers, such as Toyota, perform Kaizen on their systems. They aim to achieve flow when a car being manufactured moves down the line without ever stopping. There’s a constant flow of things going onto the car. It’s timed just right so each step has … Read More

Delegation & Doctor Productivity

Delegating Time Management Doctors should delegate managing time. We first learned this concept from Dr. Vince Monticciolo, who did not look at his schedule all day. He had a dry erase board in the hallway that listed what room he needed to go into next and what he needed to do when he got there. He just followed that board … Read More

Being Attractive To Patients Versus Attracting Patients

The primary function of marketing in a dental practice is getting the phone to ring. The better your marketing, the more often your phone will ring. Obviously, there other things to be gained from marketing, but at its simplest component, the phone call is marketing’s job. There are some things that are really functional pieces of the practice that need … Read More