Our Secret To Finding & Hiring Great Team Members

Business of Dentistry, Office Management, Video

One of my first jobs before college was waiting tables at the Cheesecake Factory.    I remember going in prepared for the typical interview but didn’t expect what would happen next.   It was not the typical interview I was had prepared for . But, I must have done well because I got the job!   Fast forward several years …

Tax Strategies To Save Practices Thousands For 2020

Business of Dentistry, Video

Here’s a funny little story I heard. A local bar was so sure that its bartender was the strongest man around that they offered a standing $1000 bet: The bartender would squeeze a lemon until all the juice ran into a glass, and hand the lemon to a patron.   Anyone who could squeeze one more drop of juice out …

A Foolproof Management Technique to Motivate Team Members To Preform

Business of Dentistry, Clinical Productivity, Office Management, Video

In one of our recent member retreats, a doctor asked me how he can get one of his associate dentists to offer more same-day treatments?   Another asked me what he could do to get their hygiene to offer more sealants?   Motivating team members to do what we ask them is an age-old question and has been studied extensively. …

Should Your Dental Practice Be Opened On Sundays?

Business of Dentistry, Office Management, Video

I get this question asked a lot. Should I be open on Sundays? There are a lot of people who can’t take time off of work (or don’t want to). So offering Sunday’s is convenient (and we know patients love convenience). It could also be considered a competitive advantage if there are few practices opened on Sunday, or maybe you’re …

Why New Patients Are Not The Answer To Your Problems

Business of Dentistry, Office Management, Video

Over the many years of owning several practices and now consulting, there are some really important stats that have made a huge impact on the way I do things. This is one of those stats. 80% of the revenue that you will get from a patient comes in the first 18 months they are in your practice. When I realized …

The Uncomfortable Truth That Is Sinking Most Practices

Business of Dentistry, Office Management, Video

Imagine you’re going on a cruise and as you board the ship with the others, the captain is there greeting all 200 passengers by name as they come up the gangplank.   “Wow!” you think. “How does he do that?” As you walk past one of the crew members, you ask them how the captain knows all the passenger’s names?  …