3 Roles Of Hygiene

Office Management

Fact: The good that you can do for your patients and for your production, simply by delivering better hygiene, could be worth a small fortune to them — and you. Let me explain. As a doctor, you know that health is more valuable than money. Nothing can increase your ability to enjoy life more than protecting your health. As a …

How to Build a High-Performing Dental Team, Even If They’re Driving You Crazy!

Office Management

Steve Jobs was no dentist.  But, like every dentist, he had a team. Unfortunately, here’s a complaint I hear from too many dentists: “My team is driving me crazy!” How does it happen?  How do things go wrong with our teams? Is the problem with you or them? Well, I have a very easy answer for you, doctor.  The problem …

Our Secret To Finding & Hiring Great Team Members

Business of Dentistry, Office Management, Video

One of my first jobs before college was waiting tables at the Cheesecake Factory.    I remember going in prepared for the typical interview but didn’t expect what would happen next.   It was not the typical interview I was had prepared for . But, I must have done well because I got the job!   Fast forward several years …

How we get 80% Of Our Patients to Accept Fluoride Treatment

Hygiene Productivity, Office Management, Video

One of the biggest mistakes that hygiene makes is the way they approach treatment.    They automatically dismiss treatments because they make assumptions about the patient.    For example, we think when most insurance doesn’t cover a particular treatment, the patient won’t want it.   I see this all the time when I look at the fluoride acceptance rate.   …

A Foolproof Management Technique to Motivate Team Members To Preform

Business of Dentistry, Clinical Productivity, Office Management, Video

In one of our recent member retreats, a doctor asked me how he can get one of his associate dentists to offer more same-day treatments?   Another asked me what he could do to get their hygiene to offer more sealants?   Motivating team members to do what we ask them is an age-old question and has been studied extensively. …

Should Your Dental Practice Be Opened On Sundays?

Business of Dentistry, Office Management, Video

I get this question asked a lot. Should I be open on Sundays? There are a lot of people who can’t take time off of work (or don’t want to). So offering Sunday’s is convenient (and we know patients love convenience). It could also be considered a competitive advantage if there are few practices opened on Sunday, or maybe you’re …

Why New Patients Are Not The Answer To Your Problems

Business of Dentistry, Office Management, Video

Over the many years of owning several practices and now consulting, there are some really important stats that have made a huge impact on the way I do things. This is one of those stats. 80% of the revenue that you will get from a patient comes in the first 18 months they are in your practice. When I realized …

The Uncomfortable Truth That Is Sinking Most Practices

Business of Dentistry, Office Management, Video

Imagine you’re going on a cruise and as you board the ship with the others, the captain is there greeting all 200 passengers by name as they come up the gangplank.   “Wow!” you think. “How does he do that?” As you walk past one of the crew members, you ask them how the captain knows all the passenger’s names?  …

The Fastest and Easiest way To Get Superstar Hygienists

Clinical Productivity, Office Management, Video

I get asked a lot: “How do we find and hire high performing hygienist?”   Really, the fastest and easiest way to get high performing team members is to develop them.   One of the most critical elements in developing high performing hygienist is compensation.   This is often the reason why hygienists don’t achieve high levels of productivity consistently. …

What is the best schedule to work?

Clinical Productivity, Office Management, Video

What’s the biggest debate happening in dentistry right now? Nope, it’s not are electric toothbrushes really better than manual toothbrushes? It actually has nothing to do with oral care. It’s something successful practices are doing, but we get pushback from doctors when suggest they it if they want to increase their production. It’s what is the best shift to work. …