How To Handle Difficult Conversations With Team Members?

While I was working at a large dental partner, there were over 1,600 employees I oversaw, and the issues that landed on my desk were always complicated. By the time these problems got to me, it had alredy been through multiple layers of management that had tried to resolve it. These problems had either festered or were brought up in … Read More

Stop Patients From Canceling Because of the WHO Recomendations

 On August 11th, the World Health Organization issued a recomendation that has created a lot of fallout for dental practices.   “[Dentists’] procedures involve face-to-face communication and frequent exposure to saliva, blood, and other body fluids and handling sharp instruments,” the new guidance says. “Consequently, they are at high risk of being infected with SARS-CoV-2 or passing the infection to … Read More

The Culture Crisis – Challenges During Reopening

 Sadly over the last few months as dental practices reopen since COVID, relationships between dentists and hygienists have been struggling. We are seeing a lack of trust, disappointment worry and stress occuring in our own practices. It could be that we have some work to do in regards to fixing these issues. It may be the dentist and the hygienist … Read More

How to Minimize Appointment Cancelations

You take a quick look at your calendar and see a full day and lots of opportunity. Then you check your email. “Hey, sorry for the late notice, but I need to cancel my appointment” Ugh! Another cancellation! Do you hate it when you get those messages? Patient last minute cancellations and no shows are a money and resource wasting … Read More

Exciting New CDT Codes for 2014

​There have been some exciting new developments regarding CAMBRA, caries management by risk assessment. This is something that we are teaching many of our hygiene providers to utilize in the course of hygiene appointments. ​Some exciting new changes for 2014 is that there are now codes from the ADA and CDT that can be added to the patient record and … Read More