Are You Prepared For A Disaster?

Productive Practice Mindset

Today, I wanted to share a very important video that I think every Dentist needs to see. I will warn you, it’s a little long, but the lessons in it are too important to miss. With hurricane Harvey, Irma, Jose, and more still to come I wanted you to see this. You will meet Dr. Ed Hood and his team …

How Do You Find Good Team Members?

Productive Practice Mindset

Dr. Nate Lester graduated school in 2005 and wanted to move back to rural Wyoming where he grew up. His dad was a cattle rancher, and now he lives and works on the cattle ranch. He has 50 head of cows (I am assuming that they are still attached to their bodies – but I was afraid to ask), and …

Do You Feel Stuck?

Productive Practice Mindset

At our last Diamond Coaching Members Retreat, we spent A LOT of time going over this one key: In fact, I had our team cut-up the 10 minute video where Dr. John talks about this and lays out the plan to help one practice make this shift. This video is a part of our exclusive membership The Double Your Production …

BAD headlines, BAD news for dentistry

Productive Practice Mindset

“Court orders dentist to pay $85,000 to employee fired for safety complaint.” “Fears for more than 11,000 dental patients who could have been exposed to HIV and Hepatitis due to poor cleaning and sterilization” “Dentist accused of being a menace to the public health faces 17 OSHA violations and a revocation of his license.” When it comes to headlines like …

The “Yes Attitude”

Productive Practice Mindset

Anytime you’re on the phone and you have to answer “no,” that means a patient’s asking for something that you aren’t offering. ” Pay attention to anything your patients repeatedly ask for and that you’re repeatedly saying “no” to. Pay attention to what you’re not delivering and then change your policy to accommodate. There are going to be some policies …

The Single Mother Mindset

Productive Practice Mindset

Imagine you are a young mother with a couple of kids. You and your husband are just starting out in the world. You both have jobs. Both of you are working hard. You’ve got a house and cars, but you’re stretched very thin (as probably all of us were at some point in our lives). Now imagine that your husband …

The Five C’s Of Emotionally Connected Calls

Productive Practice Mindset

Of all the mistakes we hear on the phones, the hardest one to measure is how well a team member connects with a patient at an emotional level. Patients, particularly new patients, are hypersensitive to these things. If you aren’t careful, even trained employees can come across as efficient but cold or uncaring. The five “C”s is a framework for …

Having The Right Mindset

Productive Practice Mindset

Always look at the experience from the perspective of the patient. Make sure their experience is superior in every way. See everything from their point of view and modify what you’re doing accordingly. To paraphrase the most powerful thing we learned from Greg Stanley: Gain a clear understanding of what your patients want when they walk in the door. Then …