Delegation & Doctor Productivity

Productive Practice Mindset

Delegating Time Management Doctors should delegate managing time. We first learned this concept from Dr. Vince Monticciolo, who did not look at his schedule all day. He had a dry erase board in the hallway that listed what room he needed to go into next and what he needed to do when he got there. He just followed that board …

No-Shows & Failed Appointments.

Productive Practice Mindset

One of the common challenges we hear from practices is that they have a lot of cancelled and failed appointments. This is the way of the world today. In the past when patients made an appointment, it was set in stone. People didn’t change them very much. Today, that’s not the way it is. We don’t see of going back …

Appointment Availability

Productive Practice Mindset

If the patient is not able to get an appointment in your office for three or four weeks, they’re going find someone else who can get them sooner. We remember a time when practice management consultants said, “You’re doing well if you’re booked out two weeks.” But if you’re booked out two weeks, you’re losing a tremendous amount of new …

The “Everybody Schedules” Delusion

Productive Practice Mindset

After our team did the phone training, we had the notion that we were scheduling everybody who called. In reality, we weren’t. We now call this The “Everyone Schedules” Delusion, and it’s quite a common mistake in practices. Here’s an example of how this happens: Caller: “I’m trying to get an appointment at such-and-such a time.” They then ask a …

Track Where New Patients 
Come From

Productive Practice Mindset

Take very close note of where your new patients are coming from. One of the most important statistics to follow is the number of patients referred by other people. There is no better way to self-evaluate how much your patients appreciate your service than by the number of patients they refer. Remember, patients take a risk when they refer you: …

How Phones are Answered in Most Practices

Productive Practice Mindset

We often hear new clients say, “Our phone answering is really, really bad. We need help.” These new clients are often looking for a rigid script and a system of saying things verbatim; however, we’ve found that those most effective at answering phones follow only a basic framework. In fact, they’re not following an exact script except for perhaps the …