Involve Team Members In Hiring

Productive Practice Mindset

Many times the doctor is the only one involved in the hiring process, but the opinions of your team matter, especially with a provider. During the hiring process, include other hygienists in the practice and the hygiene assistants they’re going to be working with directly. They often have a better insight into the team player quality than you will. They …

Do Everything the Same Way

Productive Practice Mindset

Dr. Meis: We don’t do it my way, do we? Heather:  We do not.   Dr. Meis: We don’t do it your way? Heather: We don’t do it my way.   Dr. Meis: What way do we do it? Heather: We do it the best way.   We all do things in the same way. We use the same materials.  …

Four Essential Qualities of Dental Success

Productive Practice Mindset

There are four qualities that help a person be more successful in dentistry. Being empathetic. They‘re able to get into the same emotional space as the patients. They connect with them wherever they are. Even though it’s not taught in dental schools, it may be the single most important quality in dental success. Instant likability. Dentistry is largely small talk …

Why Your Team Members Need to: Get It, Want It and Can Do It

Productive Practice Mindset

Gino Wickman’s  Traction: Get a Grip on Your Business has the absolute best management and meeting structure for small businesses. In the book, Wickman argues that teams should possess these three qualities: Get It. They understand what you’re trying to accomplish. We’ve all had team members who just didn’t understand critical concepts. They didn’t understand great customer service or teamwork, …

The Cost of a Bad Hire

Productive Practice Mindset

When the team building process goes wrong, it goes really wrong. 1 in 5 civil lawsuits are filed by a current or a former employee. Employees make up 20% of all lawsuits. The cost of a bad hire is estimated to be 150%–300% of their annual salary for each year that they are employed. Imagine having a bad hire who …

The Top Five Hiring Mistakes In Dentistry

Productive Practice Mindset

Take a moment and answer these questions: Have you ever been unable to fill a position in a reasonable amount of time? Do some of your new employees seem to start out very well and then fade? Have you ever had a new employee who looked great on paper but who just didn’t perform in your practice? Does the doctor …

More Effective Team Meetings

Hygiene Profitability, Productive Practice Mindset

Does your team dread coming to the team meeting? Do your employees often end up working through meeting times? This is usually because Team Meetings turn into gripe sessions, or we don’t prepare well and we just ramble on without direction. If we don’t feel our time is being utilized effectively, we aren’t going to feel positively about having the …