The Uncomfortable Truth That Is Sinking Most Practices

Imagine you’re going on a cruise and as you board the ship with the others, the captain is there greeting all 200 passengers by name as they come up the gangplank.   “Wow!” you think. “How does he do that?” As you walk past one of the crew members, you ask them how the captain knows all the passenger’s names?  … Read More

The Fastest and Easiest way To Get Superstar Hygienists

I get asked a lot: “How do we find and hire high performing hygienist?”   Really, the fastest and easiest way to get high performing team members is to develop them.   One of the most critical elements in developing high performing hygienist is compensation.   This is often the reason why hygienists don’t achieve high levels of productivity consistently. … Read More

What is the best schedule to work?

What’s the biggest debate happening in dentistry right now? Nope, it’s not are electric toothbrushes really better than manual toothbrushes? It actually has nothing to do with oral care. It’s something successful practices are doing, but we get pushback from doctors when suggest they it if they want to increase their production. It’s what is the best shift to work. … Read More

How To Handle Difficult Conversations With Team Members?

While I was working at a large dental partner, there were over 1,600 employees I oversaw, and the issues that landed on my desk were always complicated. By the time these problems got to me, it had alredy been through multiple layers of management that had tried to resolve it. These problems had either festered or were brought up in … Read More

Stop Patients From Canceling Because of the WHO Recomendations

 On August 11th, the World Health Organization issued a recomendation that has created a lot of fallout for dental practices.   “[Dentists’] procedures involve face-to-face communication and frequent exposure to saliva, blood, and other body fluids and handling sharp instruments,” the new guidance says. “Consequently, they are at high risk of being infected with SARS-CoV-2 or passing the infection to … Read More

The Culture Crisis – Challenges During Reopening

 Sadly over the last few months as dental practices reopen since COVID, relationships between dentists and hygienists have been struggling. We are seeing a lack of trust, disappointment worry and stress occuring in our own practices. It could be that we have some work to do in regards to fixing these issues. It may be the dentist and the hygienist … Read More

How to Minimize Appointment Cancelations

You take a quick look at your calendar and see a full day and lots of opportunity. Then you check your email. “Hey, sorry for the late notice, but I need to cancel my appointment” Ugh! Another cancellation! Do you hate it when you get those messages? Patient last minute cancellations and no shows are a money and resource wasting … Read More