I started out with a small practice in rural Iowa (check that this is how he says it), and when it was all said and done we were a 21-op practice.
It was during our growth that realized how much one team member can impact the practice - both positively and negatively. In this case, it was a very talented new patient coordinator that I didn’t know we relied heavily on for our exceptional case acceptance percentage.
Then one day she left and her talent left with her.
I didn’t realize how bad it was until the doctors’ schedules started becoming empty.
It was painful.
We wandered around in that situation for a while.
We didn’t know what to do, but we had to do something.
That’s when I sat down and really focused on how to fix this.
I didn’t want to just hire another talented team member to make the problem go away.
I needed to develop a process or system that I could implement so that the whole team could increase our case acceptance.
Through a lot of trial and error, I was able to discover and build this system.
In the video above, I want to share with you what I found …
The 4 key discoveries that were impacting the profitability of my practice
The golden piece of the puzzle to fix my practice
Key levers we discovered that drive up case acceptance