Policies and Procedures
These policies and procedures applies to all products and services issued by The Team Training Institute
Hours of Operation
- The Team Training Institute’s Utah office is open Monday – Friday 9:00 AM to 5:00 PM Mountain Time
- The Team Training Institute’s shipping department is open Monday – Friday 9:00 AM to 5:00 PM Mountain Time
- We close for all government observed holidays
- We will ship to addresses other than the billing address, when indicated at purchase
- Products are shipped out at a minimum of 12 hours after being received and no longer than 36 hours after being received
- Cancellations of orders must be received within 12 hours or before the order is shipped in order to not incur shipping fees.
- The Team Training Institute reserves the right to cancel any order at any time the company sees fit.
- Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations.
- We cannot ship to APO/FPO addresses.
- International customers are responsible for all additional fees acquired through customs.
Products are considered to be training materials, books, CD’s & DVDs and have no additional coaching, in-office consulting or memberships.
- 100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.
- All package contents must be in “as new” condition and all items must be delivered in a single package in order to be refunded
- Customers must contact our support department for a RMA (Return Authorization Number). This number must be displayed on the outside of all return packages. Returned packages without RMA numbers will not be accepted.
- Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card –OR- mailed in check form to the billing name and address. International orders that will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.
- You have 1 FULL YEAR from the date of the original purchase to return the product to receive your refund. Any return received after the 12 month time limit will not be processed.
- Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. The money back guarantee is void after a customer has used it for one specific product more than twice.
- To ensure that your product is not lost or damaged, we strongly recommend sending the product via a courier that can insure and provide you with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund. Valid proof of returning a product includes: either delivery confirmation or signature.
Excluded items from The Team Training Institute’s 365 day No Hassle Return Policy:
Membership fees, in-office consulting, and products offered by outside sources not affiliated with the Team Training Institute
Memberships include, but are not limited to, Brilliance Circle, The Team Training Institute Membership, Blue Diamond, Black Diamond, and White Diamond. These have a monthly renewal charge included.
- TeamTraining/Brilliance Circle Subscriptions: You have THIRTY (30) Days from the date of the original purchase to request a refund for your Team Training Institute/Brilliance Circle monthly subscription. Any refund request after the THIRTY (30) DAY time limit will not be processed. You may cancel at any time after the initial THIRTY (30) Days has passed.
- Blue Diamond/Black Diamond/White Diamond Subscriptions: You have NINETY (90) days from the date of the original purchase to request a cancellation. During that first 90 days you will be cancelled from your membership and no additional charges will occur. If you choose to go past the 90 days you will be expected to complete your 1 year agreement and there will be no refunds.
- Yearly Subscriptions: For yearly subscription purchases, you have THIRTY (30) Days from the date of the original purchase to request a refund for your Team Training Institute yearly subscription(s). Any refunds requests after 30 days will be prorated by the amount of time remaining under the original yearly subscription period. Example: If you purchase a yearly subscription in January of this year and you decide you want a refund 6 months from the purchase date, you’re prorated refund would be 50% of the purchase price.
If you have questions or comments regarding The Team Training Institute please email us at firstname.lastname@example.org or call us at 877-732-2124